Privacy Policy

Information we collect

We may collect information you provide to us, including your name, phone number, email address, mailing address, vehicle information, appointment and service information, repair history, payment-related information, communications with our team, and other information you provide in connection with our services.

We may also collect information automatically when you use our websites or online services, such as device information, browser information, IP address, and website usage information.

How we use information

We may use personal information to provide automotive repair and maintenance services; schedule and manage appointments; communicate about vehicles, repairs, estimates, recommendations, and service status; provide customer support; follow up regarding previous or recommended services; send service reminders and, where you have provided the required consent, occasional promotional offers; maintain service records; operate and improve our websites and business systems; process transactions; prevent fraud or misuse; and comply with legal obligations.

SMS and text messaging

If you provide your mobile number and consent to receive text messages, Auto Repair at The Hive may send SMS or MMS messages related to your relationship with us. These may include appointment communications, vehicle service updates, repair or estimate communications, follow-up regarding previously discussed or recommended service, post-service customer care, responses to your questions, and occasional promotional messages when permitted by your consent.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance.

Mobile opt-in information and text message consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Mobile information, including text messaging originator opt-in data and consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may use service providers that process information on our behalf solely to deliver communications and operate our systems, subject to applicable privacy and security obligations.

How we share information

We may share personal information with service providers that help us operate our business, such as communications, software, payment processing, hosting, analytics, and other technology providers. We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, employees, or business.

We do not sell SMS consent information. Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Data security and retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and satisfy legal or regulatory requirements.

Your choices

You may contact us with questions about your personal information or communication preferences. You may opt out of SMS messages at any time by replying STOP. Opting out of SMS does not prevent us from contacting you through other channels when appropriate.

Contact us

Hive Motor Group / Auto Repair at The Hive
306 E Veatch Street
Moscow, Idaho 83843
Phone: (208) 596-4469
Website: hivemotorgroup.com